FAQ's
-------Class FAQ's-------
How can I contact Alpha Dog Krav Maga?
You can email us at Keith@kravmagaclassesliverpool.co.uk where our customer service team will be happy to help you with whatever you need!
How much are classes?
£12 for a two hour adults class, £5 for a 1 hour kids class and £30phr for a private lesson.
When are classes on?
we have classes on Tuesdays 6pm-7pm for kids and 7pm-9pm for adults, and Sundays 10am-11am for kids and 11am-1pm for adults. Private lessons are conducted during weekdays from 9am till 5pm
What do I bring to my first lesson?
Make sure you bring a bottle of water and ensure you have eaten before attending, and wear suitable sportswear.
-------Merchandise FAQ's-------
Do you ship worldwide?
No
Where do you ship from?
We ship from the UK.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
How do I return an item?
Please contact us at Keith@kravmagaclassesliverpool.co.uk
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.